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Product Q&A
Writer 허츠앤베이
Date 2017-09-13 14:25:22
Read 900
Grade 0점

Return Address

via EMS

(10358) 29, Sandu-ro 175beon-gil, Ilsandong-gu Goyang Gyeonggi Korea

All requests regarding the returns and exchanges must be made within 7 days from the time of receiving the item (even for defectives). Once confirmed, items must be returned immediately within 7 working days.

Before making any returns or exchanges, you should reach our CS team first via Q&A board on our website.  Product availability must be checked first for any exchanges. When posting a refund request for defectives or wrongly shipped items, please include detailed pictures of the item(s) along with your order number, product codes you bought, and a written explanation to our Q & A Board. If there’s any items missing from your package, contact our customer service on the day you receive your package.

HUTS&BAY will bear the shipping costs only for defectives or wrongly shipped items. All other shipping costs will be the responsibility of the buyer. If non-defective items are sent to Stylenanda along with defective items, the buyer will be responsible for all shipping costs.

If the customer refuses or failed to receive the parcel, the products will be returned to Korea and will not be shipped again. Actual shipping cost based on the weight of the parcel will be deducted from the refund.

Any goods of returns and exchanges must be in the status of unworn, unaltered, and unwashed with all tags attached.

The followings are not eligible for any returns/exchanges:

-  Any item where the tags have been removed, regardless of if they were defective before arrival.

-  Customized or handmade items.

-  Items having traces of use, wash, or alterations.

-  Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing damage, even if the item was defective upon arrival.

-  All goods returned without previous notice will not be accepted.

You may cancel an order if the “preparing products” status remains for 10 days or longer.

HUTS&BAY is not responsible for problems caused by carelessness of buyers.  Items returned or exchanged that are identified to be damaged by buyers will result in legal action taken by HUTS&BAY according to seller and buyer’s protection laws. Please wash and care items according to the tips stated on the website.

**All phone inquiries will be recorded for buyer’s protection.  We will strive to provide the best answers to all your inquiries.




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